Privacy policy

This Privacy Policy explains how NEXORA collects, uses, shares, and protects personal information through NexoraDuff.com.

NEXORA is operated by DUFF NEXORA DYNAMICS LLC.

Information We Collect

We collect information provided during checkout, order fulfillment, returns, exchanges, and customer service, including:

Name
Billing and shipping address
Email address
Telephone number
Order information
Customer service messages
Photos submitted for order support

Shopify and the selected payment provider process payment information. NEXORA does not store complete payment card numbers or PayPal Wallet login information.

Information Collected Automatically

Shopify, cookies, and connected services collect:

IP address
Browser and device information
Website pages viewed
Products viewed
Shopping cart activity
Referring website
Cookie identifiers
Store interactions

How We Use Information

We use personal information to:

Process payments and orders
Prepare and deliver purchases
Provide tracking information
Manage returns, exchanges, and refunds
Respond to customer service requests
Calculate applicable sales tax
Protect the store against fraud and unauthorized activity
Maintain website security and performance
Comply with legal, tax, and accounting requirements

NEXORA does not send marketing emails or marketing text messages.

How We Share Information

We share information with service providers that perform specific store operations:

Shopify for storefront hosting, checkout, order processing, security, and store administration
Shopify Network Intelligence for Shopify product improvement, advertising functions, and personalized store experiences
Payment providers for card and PayPal Wallet transactions
Pegasus Industries & Packaging for fulfillment, returns, and exchanges
FedEx for delivery and return transportation
Government and legal authorities when disclosure is required by law

Other Shopify merchants do not receive direct access to NEXORA customer data.

Shopify Network Intelligence

Shopify Network Intelligence is enabled for this store.

Shopify combines store interaction data with information processed across its services to support product improvement, advertising functions, fraud protection, and personalized experiences.

Customers exercise applicable data-sharing choices through Your Privacy Choices.

Cookies

NEXORA uses cookies for shopping cart functions, checkout, security, store preferences, and connected services.

The Shopify Cookie Banner provides cookie controls in locations where those controls are required.

For complete cookie information, please review our Cookie Policy.

Personal Information Rights

Customers covered by applicable United States privacy laws have rights to:

Request access to personal information
Correct inaccurate personal information
Request deletion of personal information
Opt out of covered data sharing activities

Submit access, correction, or deletion requests to support@nexoraduff.com.

Use Your Privacy Choices for data-sharing opt-out requests.

NEXORA verifies privacy requests before processing them.

Data Retention

Order, payment, tax, return, exchange, and customer service records are retained for the periods required by tax, accounting, fraud prevention, and legal obligations.

Records are deleted or anonymized after those obligations end.

Data Security

NEXORA uses Shopify’s secured storefront and checkout systems to protect customer information during transmission and processing.

Please do not send complete payment card numbers, PayPal Wallet login information, passwords, or government identification numbers through email or the contact form.