Refund policy
NEXORA accepts returns of defective and non-defective products within 30 days of delivery.
Accepted Product Condition
We accept returns of:
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New products
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Slightly used products
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Defective products
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Non-defective products
Please return all parts and accessories included with the product.
Products damaged through misuse, intentional damage, or unauthorized modification are not accepted.
Return Process
Please complete the following steps:
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Email support@nexoraduff.com within 30 days of delivery.
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Include your order number and reason for the return.
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Pack the product with all included parts and accessories.
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Attach the prepaid return shipping label included with your order.
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Send the package through FedEx.
If the prepaid label is unavailable, please contact customer service for a replacement label.
Return Address
Send returns to:
Pegasus Industries & Packaging
6601 Midland Industrial Dr
Shelbyville, KY 40065
United States
Return Shipping Costs
NEXORA pays all return shipping costs.
Customers do not pay return shipping fees or handling fees.
Exchanges
NEXORA accepts exchanges within 30 days of delivery.
Customers can exchange a product for any other product currently available for sale. Please contact customer service with your order number and requested replacement product before sending the original product back.
NEXORA pays all shipping costs for exchanges.
Restocking Fee
NEXORA does not charge a restocking fee.
Refunds
After the returned package is delivered to Pegasus Industries & Packaging, the customer receives the refund within 5 business days.
Refunds are issued to the original payment method and include the returned product price and applicable sales tax.
Contact Information
NEXORA
Operated by DUFF NEXORA DYNAMICS LLC
500 Taylorsville Rd
Shelbyville, KY 40065
United States
Email: support@nexoraduff.com
Phone: +1 (606) 965-3972
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)